Privacy and Security
At Sports Club HQ we understand that you value your privacy and wish to have your personal information kept secure. Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy. If you would like more information, please don't hesitate to contact us.
The National Privacy Principles
We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988.
Collecting Personal Information About You
At Sports Club HQ we only collect personal information that is necessary for us to conduct our business as an online provider of services. The personal information we collect will include information you provide when registering to the platform.
• To open an account with Sports Club HQ, the minimum information we require is your name, your email and your mobile number. This information allows you as a member to re-set your username and password when you wish to access your online account.
• If you are an administrator on our platform, we will also be aware of the sport you are associated with, and the sporting organisation you are responsible for or have an administration role with.
• If you carry out a function in your sport such as a match official, coach or other role that requires access to one of our administration pages, we will be aware of what roles you undertake with your sport (Match official, Result official, Player, Administrator etc).
• Your password is encrypted, so we cannot give it to anyone, we can only reset your password should we be requested to do so by you.
• Storing your email and mobile (cell) phone gives you the ability to reset your password at any time you wish, should you have any concern about anyone accessing your account. We strongly advise that you do not share your user name or password with anyone. If you are the primary administrator, and you would like to give other officers access to your administraton panel, you should create a stand along account using the "Child user" feature. This allows you to determine what links other administrators in your organisation can access.
• If you have used the platform to make a payment for membership registration or to purchase access to events offered for sale by a sports organisation or an association using our software platform, it is important to know that your payment details are not stored by us.
• All payment information is encrypted and passed directly to the financial institution processing the payment and at no point are the details of your payment method stored by SportLoMo.
• The only information we do store relating to the payment transaction,
o Information relating to the service (Membership / Event / Other purchases) that you made on the platform.
o The payment method used.
o The amount paid.
o The organisation you purchased the service from.
• If you used a card to make a payment, we retain the last four digits of the 16-digit code on your card. This information is not sufficient to make any future payment, but it does facilitate a search to be carried out if you are trying to identify / search for details of what was purchased as part of a transaction.
• As a Customer / Registered Member, we do not pass your information to anyone else. We only use your information to communicate with you, to send you information about services you have registered to use on our platform, updates we are making to our platform, and news that that we believe is relevant and may be of interest to you.
We may also collect some information from you when you use our website. Your use of the information and services available through our website will determine the type of information that we collect about you.
The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email. Please note, we will record your email address if you send us an email.
Using and Disclosing Your Personal Information
We respect your privacy. Any personal information that we collect about you will only be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.
Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
We may also use your personal information to provide you with information about other services offered by us. However, the only information that you must provide is your name and email address. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.
We do not engage in unsolicited telephone or email marketing. In particular, if you are contacted by telephone by an individual or organisation claiming to represent Sports Club HQ - do not purchase from the organisation as we have a strict policy against telephone marketing.
Access to Your Personal Information
You may have access to your personal information that we hold about you, at all times. We will handle requests for access to your personal information in accordance with the National Privacy Principles (Australia) as well as the General Data Protection Regulation (GDPR). You can edit your personal information at any time by logging into the account and editing the information required.
In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful (e.g., where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients); have an unreasonable impact on other people's privacy; prejudice an investigation of unlawful activity.
We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal.
Correcting Your Personal Information
If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Securing and Storing Your Personal Information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.
In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.
Disposal of Personal Information
Once your transaction is finalised, both the electronic and hard copy information is securely archived. After a period of 7 years both the electronic and hard copy information is destroyed.
For more information or to complain about a breach of your privacyIf you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email fax or post:
Changes To Our Privacy Policy
From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website
If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au
At Sports Club HQ we understand that you value your privacy and wish to have your personal information kept secure. Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy. If you would like more information, please don't hesitate to contact us.
The National Privacy Principles
We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988.
Collecting Personal Information About You
At Sports Club HQ we only collect personal information that is necessary for us to conduct our business as an online provider of services. The personal information we collect will include information you provide when registering to the platform.
• To open an account with Sports Club HQ, the minimum information we require is your name, your email and your mobile number. This information allows you as a member to re-set your username and password when you wish to access your online account.
• If you are an administrator on our platform, we will also be aware of the sport you are associated with, and the sporting organisation you are responsible for or have an administration role with.
• If you carry out a function in your sport such as a match official, coach or other role that requires access to one of our administration pages, we will be aware of what roles you undertake with your sport (Match official, Result official, Player, Administrator etc).
• Your password is encrypted, so we cannot give it to anyone, we can only reset your password should we be requested to do so by you.
• Storing your email and mobile (cell) phone gives you the ability to reset your password at any time you wish, should you have any concern about anyone accessing your account. We strongly advise that you do not share your user name or password with anyone. If you are the primary administrator, and you would like to give other officers access to your administraton panel, you should create a stand along account using the "Child user" feature. This allows you to determine what links other administrators in your organisation can access.
• If you have used the platform to make a payment for membership registration or to purchase access to events offered for sale by a sports organisation or an association using our software platform, it is important to know that your payment details are not stored by us.
• All payment information is encrypted and passed directly to the financial institution processing the payment and at no point are the details of your payment method stored by SportLoMo.
• The only information we do store relating to the payment transaction,
o Information relating to the service (Membership / Event / Other purchases) that you made on the platform.
o The payment method used.
o The amount paid.
o The organisation you purchased the service from.
• If you used a card to make a payment, we retain the last four digits of the 16-digit code on your card. This information is not sufficient to make any future payment, but it does facilitate a search to be carried out if you are trying to identify / search for details of what was purchased as part of a transaction.
• As a Customer / Registered Member, we do not pass your information to anyone else. We only use your information to communicate with you, to send you information about services you have registered to use on our platform, updates we are making to our platform, and news that that we believe is relevant and may be of interest to you.
We may also collect some information from you when you use our website. Your use of the information and services available through our website will determine the type of information that we collect about you.
The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email. Please note, we will record your email address if you send us an email.
Using and Disclosing Your Personal Information
We respect your privacy. Any personal information that we collect about you will only be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.
Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
We may also use your personal information to provide you with information about other services offered by us. However, the only information that you must provide is your name and email address. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.
We do not engage in unsolicited telephone or email marketing. In particular, if you are contacted by telephone by an individual or organisation claiming to represent Sports Club HQ - do not purchase from the organisation as we have a strict policy against telephone marketing.
Access to Your Personal Information
You may have access to your personal information that we hold about you, at all times. We will handle requests for access to your personal information in accordance with the National Privacy Principles (Australia) as well as the General Data Protection Regulation (GDPR). You can edit your personal information at any time by logging into the account and editing the information required.
In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful (e.g., where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients); have an unreasonable impact on other people's privacy; prejudice an investigation of unlawful activity.
We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal.
Correcting Your Personal Information
If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Securing and Storing Your Personal Information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.
In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.
Disposal of Personal Information
Once your transaction is finalised, both the electronic and hard copy information is securely archived. After a period of 7 years both the electronic and hard copy information is destroyed.
For more information or to complain about a breach of your privacyIf you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email fax or post:
Changes To Our Privacy Policy
From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website
If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au